Terms and Conditions mbiwin — Malaysia Online Entertainment Platform Regulations

1 Introduction

Welcome to mbiwin, an online entertainment platform operating in Malaysia. These Terms and Conditions ("Terms") govern your access to and use of all services, games, features, and content provided through the mbiwin website and our official mobile app.

This document is to be read together with Privacy Policy and Responsible Gaming Policy ours, both of which form part of the overall agreement between you and mbiwin. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise stated.

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2 Definitions

In this document, the following words and phrases carry the meanings stated:

• "Platform" refers to the mbiwin website, mobile app, and all related services.
• "Member" refers to any individual who has registered and holds an active account at mbiwin.
• "Account" refers to the personal account registered by a Member to access mbiwin services.
• "Balance" refers to the amount of funds available in a Member's account for use in games or withdrawal.
• "Bonus" refers to any credits, rewards, or promotional offers granted by mbiwin to Members.
• "KYC" refers to the identity verification process ("Know Your Customer") required before a member's first withdrawal is processed.
• "Rollover" refers to the minimum wagering requirement that must be met before bonus funds can be withdrawn.

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3 Eligibility & Registration

To register and use mbiwin services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration.
• Be a Malaysian citizen or a valid permanent resident in Malaysia.
• Not prohibited by any applicable law or regulation from participating in online entertainment activities.
• Have never had an account closed by mbiwin previously due to a terms violation.
• Registering using true, accurate, and current personal information.

Mbiwin reserves the right to request identity verification (KYC) at any stage. Failure to provide the required documents within the specified timeframe may result in temporary account suspension or closure.

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4 User Account

Each individual is only permitted to have one (1) active account at mbiwin at any one time. Multiple account registrations are strictly prohibited and may result in all related accounts being frozen without any compensation.

You are fully responsible for:

• Keep your password and account login details confidential at all times.
• All activity that occurs in your account, whether authorised or not.
• Notifying mbiwin immediately if you suspect your account has been accessed by an unauthorized party.
• Ensuring your profile information is always accurate and up to date, especially your phone number and bank details for withdrawals.

Mbiwin shall not be liable for any losses arising from the use of your account by any third party you have authorised, or from your own negligence in maintaining the security of your account.

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5 Deposit & Payment

Mbiwin accepts deposits via a range of supported payment methods including FPX, Instant Bank Transfer, Touch 'n Go eWallet, GrabPay, and other digital payment methods available from time to time. All deposits are processed in Malaysian Ringgit (MYR).

• The minimum deposit amount is as stated on the current Deposit page.
• Deposited funds are available in the account immediately upon successful payment verification.
• Mbiwin does not charge any additional fees for deposits; however, payment providers may impose their own charges.
• All deposits must originate from a bank account or digital wallet registered in your own name.
• Any attempt to deposit funds from third-party sources will be rejected and the account may be frozen pending investigation.

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6 Withdrawal

Members may submit a withdrawal request for eligible balances at any time via the Withdrawal section in their account. All withdrawals are subject to the following conditions:

• The identity verification process (KYC) must be fully completed before your first withdrawal is approved.
• Withdrawals will only be processed to a bank account registered under the same member's name.
• Withdrawal processing time is under 24 hours for fully verified accounts.
• The minimum and maximum daily withdrawal limits are as stated on the current Withdrawal page.
• Mbiwin reserves the right to request additional documents for withdrawals exceeding a certain amount as a standard security measure.
• Any withdrawal suspected to be linked to money laundering will be reported to the relevant authorities.

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7 Bonus & Promotions

Mbiwin offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the specific terms stated in each offer.

• Each bonus carries a rollover requirement (wagering requirement) that must be met before bonus funds can be withdrawn.
• Rollover requirements, bonus validity periods, and maximum wagering limits will be clearly stated in each promotion.
• Bonuses are valid for one account, one name, one IP address, and one device per member.
• Mbiwin reserves the right to modify, suspend, or terminate any promotion without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts or hedge wagering — will result in bonus cancellation and potential account closure.

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8 Game Rules

All games offered on the mbiwin platform use independently certified Random Number Generators (RNG) to ensure fairness. The outcome of each game is final and cannot be disputed once settled.

• Members are responsible for understanding the rules of each game before playing.
• Any technical failure during gameplay will be resolved based on server log data recorded by mbiwin.
• Mbiwin reserves the right to void any bet processed as a result of a technical error or incorrect odds display.
• The use of automated software, bots, or any unfair method to influence game outcomes is strictly prohibited.

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9 Prohibited Conduct

The following activities are strictly prohibited on the mbiwin platform and may result in immediate account closure and freezing of all balances:

• Registering more than one account or using false information during registration.
• Using third-party software, automated bots, or any tools that manipulate gameplay.
• Attempting money laundering or using the platform for any illegal financial activities.
• Harassing, threatening, or humiliating other members or mbiwin staff.
• Sharing your account or allowing another party to use your account.
• Exploiting any technical bugs or system vulnerabilities without reporting them to mbiwin.

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10 Intellectual Property

All content on the mbiwin platform, including logos, designs, text, graphics, software, and games, is the property of mbiwin or our licensed partners and is protected under Malaysian copyright law. You are not permitted to reproduce, distribute, modify, or use any of this content for commercial purposes without written consent from mbiwin.

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11 Limitation of Liability

Mbiwin shall not be liable for any indirect, incidental, or consequential losses arising from the use of the platform, including loss of profits, data, or business opportunities. mbiwin's maximum total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

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12 Account Closure

Members may close their account at any time by contacting mbiwin customer support. All eligible balances will be returned upon completion of identity verification. mbiwin reserves the right to close an account without prior notice in the event of a terms violation, suspected fraudulent activity, or as required by legal compliance obligations.

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13 Terms Changes

Mbiwin reserves the right to modify these Terms and Conditions at any time. Changes take effect immediately upon publication on the website. It is your responsibility to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

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14 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or related to these Terms will first be resolved through negotiation. If negotiation fails, the dispute will be referred to the exclusive jurisdiction of the relevant Malaysian courts.